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Privacy Policy

Last updated: 16 September 2026

ONYX Builders (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy outlines how we collect, process, manage, and protect your information when you visit our website (https://onyxbuilder.org/) or engage our construction and design services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

  • Company Name: ONYX Builders

  • Registered Offices

    • Mayfair, London — 15 Stratton Street, London, W1J 8LQ
    • Birmingham — 3 Brindleyplace, Birmingham, B1 2JB
    • Manchester — 29 John Dalton Street, Manchester, M2 6FW
    • Glasgow — 77 Renfrew Street, Glasgow, G2 3BZ
    • Bristol — 2 Redcliffe Way, Bristol, BS1 6NL
    • Brighton — Tower Point, 44 North Road, Brighton, BN1 1YR

  • Primary Contact Email: info@onyxbuilder.org

2. Information We Collect

We collect information that allows us to manage client relations, process enquiries, and deliver architectural and building projects:

  • Contact & Identity Information: Full name, telephone number, email address, and site or residential address provided via contact forms, phone calls, or consultations.

  • Project Specifications: Architectural drawings, planning documents, design preferences, and property specifications relevant to requested work.

  • Technical & Usage Information: IP address, browser type and version, time zone setting, operating system, and navigation patterns collected automatically via cookies and site analytics.

3. How We Use Your Information & Legal Basis for Processing

We process your data only when permitted by law, under the following bases:

  • Contractual Necessity: To provide project estimates, schedule site assessments, execute construction contracts, and deliver agreed-upon build and design services.

  • Legitimate Interests: To respond to client enquiries, maintain internal records, assess website performance, prevent fraud, and refine our service offerings.

  • Consent: To send direct marketing communications, newsletters, or project updates where you have specifically opted in (you may withdraw consent at any time).

  • Legal Obligation: To comply with statutory accounting, tax, health and safety, and building regulation requirements.

4. Cookies and Analytical Tracking

Our website utilizes cookies and similar tracking technologies to:

  • Ensure core website functionality and responsive performance across devices.

  • Monitor traffic patterns and user behavior to improve site layout and content.

  • Evaluate the performance of our marketing campaigns.

You can manage or disable cookie preferences directly in your web browser settings. Note that disabling essential cookies may impact certain site functions.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We only disclose information to third parties in the following limited circumstances:

  • Contractors & Professional Partners: Vetted sub-contractors, structural engineers, architects, and suppliers directly involved in executing your project.

  • Operational Service Providers: Secure cloud storage hosts, IT support partners, and email management systems operating under strict data confidentiality agreements.

  • Legal & Regulatory Authorities: When required by law enforcement, building control authorities, courts, or applicable regulatory bodies.

6. Data Security and Retention

  • Security: We employ technical and organisational controls—including encrypted databases, secure servers, and restricted access protocols—to protect your personal information against unauthorised access, alteration, disclosure, or loss.

  • Retention: We keep your information only as long as necessary to fulfil the purposes for which it was gathered, including satisfying legal, accounting, tax, warranty, and insurance requirements.

7. Your Legal Rights

Under UK data protection laws, you retain the following rights regarding your personal data:

  • Right of Access: Request confirmation of and access to the personal data we hold about you.

  • Right to Rectification: Request corrections to any incomplete, inaccurate, or outdated information.

  • Right to Erasure: Request the deletion of your personal data where there is no ongoing legal reason for its processing.

  • Right to Restriction or Objection: Object to or restrict the processing of your data under specific conditions (including direct marketing).

  • Right to Data Portability: Request transfer of your data to you or a third party in a structured, commonly used format.

  • Right to Withdraw Consent: Revoke previously granted marketing or processing consent at any time.

To exercise any of these rights, contact us at https://onyxbuilder.org/. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. External Links

Our website may feature links to external websites, project partners, or social media platforms. We do not control external privacy standards or content, and we encourage you to review the individual privacy policies of any third-party websites you visit.

9. Policy Amendments

We review and update this Privacy Policy periodically to reflect changes in our operational practices or legal obligations. All revisions will be posted directly to this page with an updated revision date.

10. Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or our data management practices, please contact us: